Skip to main content
    SUPPORT

    Refund Policy

    At Horus Studios, we stand behind the quality of our products and want you to be fully satisfied with your Compass experience. This Refund Policy applies to all purchases made through the Compass app and applies in addition to the terms of the respective app stores (Apple App Store and Google Play).

    Subscription Refunds

    Compass is offered primarily as a subscription unlocking your personalized daily digest, expert sources and audio briefings. If you are not satisfied, you may request a refund under the following conditions:

    • Monthly subscriptions: You may request a refund within 7 days of the initial purchase or renewal date if you have opened fewer than 50% of the daily briefings delivered in that period.
    • Annual subscriptions: You may request a refund within 14 days of the initial purchase or renewal date if you have opened fewer than 30% of the daily briefings delivered in that period.
    • Auto-renewals: If a subscription was auto-renewed and you did not intend to continue, please contact us within 48 hours of the renewal charge.

    In-App Purchase Refunds

    One-time in-app purchases (such as unlocking a specific premium source pack or an on-demand deep-dive audio briefing) are generally non-refundable once the content has been consumed. However, a refund may be granted if:

    • The purchase was made by accident and the content has not been opened or played.
    • A technical error prevented you from accessing the purchased content (must be reported within 7 days).
    • The purchase was made by a minor without parental consent.

    Non-Refundable Cases

    Refunds will not be granted in the following circumstances:

    • You changed your mind after consuming a significant portion of the digests, audio briefings or premium content included in your plan.
    • The refund request is made outside the eligible timeframes stated above.
    • You violated our Terms of Service resulting in account suspension.
    • The refund is requested through unauthorized third-party resellers.

    How to Request a Refund

    You may request a refund by contacting us at hello@horusstudios.com with your order receipt, purchase date, and a brief description of the reason for the refund request. We aim to respond to all refund requests within 5 business days.

    Alternatively, you can request a refund directly through the platform where you made the purchase:

    • Apple App Store: Report a Problem on your receipt email or visitreportaproblem.apple.com.
    • Google Play: Visit the Play Store, go to Order History, and select "Report a problem."

    Processing Time

    Approved refunds are typically processed within 5–10 business days. The time for the refund to appear in your account may vary depending on your payment provider or bank.

    Changes to This Policy

    We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of Compass after changes constitutes acceptance of the updated policy.

    Contact

    Questions about this Refund Policy? Reach us at hello@horusstudios.com.