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    REFUND POLICY

    Refund Policy

    PureScan is free to download, and PureScan Premium is sold as an auto-renewing subscription through the Apple App Store or Google Play. Because Apple and Google are the merchants of record for every purchase, refunds are issued by them — Horus cannot process a refund or reverse a charge directly.

    Try before you pay

    Scanning products, the full breakdown, and your personal allergen and diet alerts are free and unlimited. A free trial may also be offered on the annual plan. We encourage you to use the app first and, if a trial is active, to decide before it ends whether Premium is right for you.

    Requesting a refund from Apple

    • Go to reportaproblem.apple.com and sign in with your Apple ID.
    • Find the PureScan purchase in your list of transactions.
    • Choose "Request a refund", select a reason, and submit.

    You can also do this from your iPhone: open the App Store, tap your profile picture, tap Purchased, select PureScan, and then Report a Problem.

    Requesting a refund from Google Play

    • Open Google Play or the Play Store app and find the PureScan order.
    • Select "Request a refund" or "Report a problem" and follow the steps.

    Apple and Google review each request and decide the outcome according to their terms of sale and your local consumer law.

    Cancelling your subscription

    Cancelling stops future renewals; it is separate from a refund. On iOS: Settings → your name → Subscriptions → PureScan → Cancel Subscription. On Android: Play Store → profile → Payments & subscriptions → Subscriptions → PureScan → Cancel. Cancel at least 24 hours before the period ends to avoid the next charge. You keep Premium until the end of the paid period, and deleting the app does not cancel a subscription.

    Restoring a purchase

    If Premium features are missing after reinstalling the app or switching devices, use "Restore Purchases" in PureScan's settings while signed in with the store account used for the original purchase. If it still does not appear, contact us and we will help.

    Statutory withdrawal rights

    If you live in a jurisdiction with a statutory right of withdrawal for digital purchases (for example the European Union, the United Kingdom, or Türkiye), that right applies to your purchase and is exercised through Apple or Google as the seller. Nothing in this policy limits rights you have under mandatory consumer law.

    Something went wrong?

    If a feature is not working — a scan will not resolve, a receipt is not recognised, or Premium will not unlock — please contact us at hello@horusstudios.com before requesting a refund. We can usually fix the issue quickly, and if we cannot, we will gladly support your refund request with Apple or Google.